Website Privacy Policy

Australian Family Matters respects privacy and is committed to complying with the National Privacy Principles in the Privacy Act 1988. This website privacy policy explains how we handle information we collect online. For more information about how Australian Family Matters handles personal information collected offline, and information about how you can seek access to the personal information which Australian Family Matters holds about you, click here for Australian Family Matters Privacy Statement and Privacy Policy

2. What personal information is collected online

This website privacy policy applies to the information we collect from you when you use the Australian Family Matters Website. We may collect personal information from you online when you complete a form on this Website.We may ask you to provide your name, address, e-mail address and contact telephone number. Sometimes these will be your business contact details, and other times these details will identify how we can contact you at home.

As noted below at point five, we may also collect other information as a result of your use of the Australian Family Matters website, which may or may not identify you.

3. How do we use personal information collected online?

If we collect personal information from you online, we may use it to:
· provide you with our products or services, or with other information you have requested.; and
· communicate with you effectively. If you agree, we may use your contact details to notify you about new Australian Family Matters products or services or promotions from time to time.

From time to time we may also undertake online customer surveys to collect statistics about our customers for research and product development purposes. These surveys help us to develop new products and services to meet your needs. Again, whether or not you participate in these surveys is your choice.

4. Other important privacy issues

In order to protect your privacy:
· We do not sell or give to other persons or organisations lists containing your personal information.
· We will not disclose any personal information we hold about you to any third person without your written consent or your implied consent. You give implied consent when you indicate to us that you wish to obtain information about goods or services supplied by third parties.
· We protect your privacy by restricting access to personal information about you to those Australian Family Matters staff who need it, either to process your query, or to provide you with the services you have asked for, or to provide you with information about Australian Family Matters products and services (as described above).

5. Tracking use

When you visit the Australian Family Matters website, we may collect additional information about your use of the Website, which may or may not identify you. We may collect information about which pages you visit on the Website to help us determine which parts of the site you value, so that we can build and develop our Website to best meet your needs. We may also collect information about your Internet browser, operating system, address of the referring site, your internet protocol address and clickstream information. This information helps us to understand how you came to find our Website.

Privacy policy statement

Australian Family Matters respects the privacy of our customers, the privacy of our business contacts and the privacy of our employees.

If you would like more information about how Australian Family Matters handles personal information please contact us via email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Privacy policy

a. What personal information does Australian Family Matters collect?

Australian Family Matters is one of Australia's largest energy services corporations. We perform all functions related to the distribution and supply of cost-competitive energy and energy-related services. For the purposes of our Privacy Policy, these are referred to as "our products or services".

If you ask Australian Family Matters to supply you with our products or services, Australian Family Matters will ask you to provide certain details, including your name and contact information (including your address and telephone numbers). In the case of businesses acquiring our products or services, Australian Family Matters usually requires the name, title and contact details of a contact person in the business.

Australian Family Matters requires this personal information in order to provide you with our products or services, and in order to manage our relationship with you. Australian Family Matters may also request information about you in order to help you decide which of our products or services would best suit your requirements. However, we don't collect information we don't need.
Generally, Australian Family Matters will not collect sensitive information about you (such as details of your race, political beliefs, religion or health), although some health information may be required if you are entitled to health-related rebates in relation to particular products and services, for example.

b. How is personal information used?

The personal information collected from you by Australian Family Matters is used to:

* provide you with our products or services, or with other information you have requested. This will include use of personal information for establishing and maintaining any necessary accounts or records or billing systems; and
* notify you about new Australian Family Matters products or services or promotions from time to time.

If at any time you no longer wish to be notified about new Australian Family Matters products or services or promotions, please let us know.

c. Will personal information be given to anyone else?

In the circumstances described below, personal information may be disclosed outside Australian Family Matters.

(a) Outsourcing
Personal information collected by Australian Family Matters may be disclosed to third parties to whom Australian Family Matters contracts out specialised functions. If Australian Family Matters does disclose personal information to third party contractors under outsourcing or contracting arrangements, Australian Family Matters takes steps to ensure that those contractors:

* comply with the National Privacy Principles when they handle your personal information; and
* are authorised only to use personal information in order to provide the services or to perform the functions required by Australian Family Matters.

d. Access and correction

Under the Privacy Act, you have a right to seek access to information which Australian Family Matters holds about you (although there are some exceptions to this). You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date.
If you wish to exercise your right under the Privacy Act to seek access to the personal information that Australian Family Matters holds about you, we ask that you contact us via email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

To summarise, in the first instance, we will generally provide you with a summary of the information we hold about you. We will assume (unless you tell us otherwise) that your request relates to our current records about you. These current records will include personal information about you which is included in our databases and in paper files, and which may be used by Australian Family Matters on a day to day basis.